What Personal Information do we collect?
When you visit and browse the Forum, contact our team through the Forum form or send us an email, we may collect certain information in order to provide either provide you our services or use it for conventional direct marketing better customer-experience.
Information we collect directly from you: When you fill out the form on the Forum or directly contact us (via an email or a phone call), we may collect the following personal information from you (“Personal Information”):
- Your full name;
- Phone number;
- Email address;
- Other information you provide voluntarily to us.
How do we use your Personal Information?
We collect and process your Personal Information either with your consent or under a contract or to serve our legitimate business interest (such as: direct marketing). We do not store or process your Personal Information any longer than is necessary in relation to the purposes for which they were collected or ensuring compliance with applicable laws.
The following are examples of how we may use your Personal Information to:
- Provide you with the information/services that you request from us;
- Communicate with you and respond to your inquiries;
- Inform you about changes in our services and products;
- Resolve consumer, service and product issues;
- Improve your customer experience on our Forum based on the feedback and information we receive from you;
- Conduct conventional direct marketing by providing you with information and advertising related to our products and services;
- Prevent illegal activities and suspended fraud;
- Meet legal requirements.
Will we share your Personal Information with 3rd parties?
We will not share or sell your Personal Information for commercial purposes to third parties. But we reserve the right to disclose your Personal Information if it is necessary to comply with applicable laws and regulations, court orders, to respond to a subpoena, other lawful requests, and finally to defend our legal rights and the rights of our business partners and clients.
How safe is your Personal Information with us?
We have in place appropriate technical and organisational measures (that can be reviewed and approved by the Customer at the Customer’s request) to protect against unauthorised or unlawful processing of Personal Information and against accidental loss, destruction, damage toPersonal Information.
The protection appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Information, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Information can be restored in a timely manner after an data breach incident).We regularly assess and evaluate the effectiveness of the technical and organisational measures adopted by us.
Since we have your Personal Information, what rights do you have?
Right to maintain updated and accurate information with us: The information we hold will be accurate and up to date. You can check the Personal Information that we hold about you by emailing us at email@example.com. If you find any inaccuracies or errors please [let us know], we will delete or correct it promptly, as per your request. [DSK Note to technician: Hyperlink it to the grievance redressal person’s email.]
Right to access and be forgotten: We maintain a complete life cycle of Personal Information collected from you. You have the right to request access to your Personal Information stored in our database at any time during the cycle. Also, you can request us to correct, update, or delete your Personal Information. Please [let us know] if you would like to exercise this right.
Right to a breach notification: We notify you and the relevant data protection authority/emergency response team without undue delay (and in any event in compliance with the required timescales set out in the relevant data protection legislation) on becoming aware of a Personal Information breach.
by using the contact details mentioned below:
Name: Ketan Mavinkurve
Contact details: firstname.lastname@example.org